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Grievance Procedure – Test Site
An APA Approved Sponsor
An APA Approved Sponsor

Grievance Procedure

Seton Hall University

Grievance Procedure

Seton Hall University is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Seton Hall University will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the Seton Hall CE Program Committee.

While Seton Hall University goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the program staff which require intervention and/or action on the part of the members or an officer of the Seton Hall CE Program Committee. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

  1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the convention chair will:
  3. attempt to move the participant to another workshop, or
  • provide a credit for a subsequent year’s workshop, or
  • provide a partial or full refund of the workshop fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

  • If the grievance concerns the Seton Hall CE Program, in a specific regard, the CE Committee will attempt to arbitrate.

Please contact Dr. Alan Groveman, alan.groveman@shu.edu if you have any questions, or wish to file a grievance. Thank You